Warunki świadczenia usług

TERMS OF USE OF THE ONLINE STORE

By visiting or using the website www.lignau.pl, the user confirms that they have read and understood these Terms of Use of the online store (hereinafter referred to as the "Terms of Use") and agrees to them, recognizing them as binding without the need for a separate signature.

Definitions:

Online Store – the online store of Lignau sp. z o.o., accessible through the website www.lignau.pl (hereinafter referred to as the "Online Store").

Seller – the legal entity specified in the goods order, whose goods are sold on the website www.lignau.pl in accordance with the Regulations, and who is responsible for fulfilling the buyer's order. The seller's details are specified in the goods order.

Buyer – an individual with legal capacity according to Polish law, or an individual conducting business activities or a legal entity, who makes a purchase on the website www.lignau.pl (hereinafter referred to as the "Buyer").

Registered Buyer – a Buyer who has chosen to register on the website and agrees to the processing of their personal data by providing personal information through a standard questionnaire.

Buyer’s Responsibility – the Buyer’s obligation to comply with both the legal provisions and these Terms of Use, under the penalty of assuming responsibility as provided by the law and the Seller’s terms outlined in these Terms of Use.

Parties – collectively, the Buyer and the Seller (hereinafter referred to as the "Parties").

Distance Contract – a contract concluded between the Buyer and the Seller remotely, in accordance with the Consumer Rights Protection Act, online on the website, where the Buyer expresses a clear and unequivocal intent to purchase goods specified in the order, and the Seller undertakes to deliver the goods specified in the order (hereinafter referred to as the "Contract").

Goods – products that the Seller offers for sale in the online store at the prices set by the Seller (hereinafter referred to as the "Goods").

Order – an online order placed by the Buyer on the website www.lignau.pl, in which the Buyer specifies the selected Goods, the method of payment for the order, the method of delivery of the Goods, and the place of receipt of the Goods. The order is considered fully completed when the Buyer receives the Goods and makes full payment for the Goods specified in the order and the selected method of delivery, using one of the payment methods offered by the Seller (hereinafter referred to as the "Order").

Consumer – an individual who expresses an intention to purchase or who purchases or could purchase or use the Goods for purposes unrelated to their business or professional activity (hereinafter referred to as the "Consumer").

Right of Withdrawal from the Contract – the Buyer’s (Consumer’s) right to refuse to accept the received Goods within 14 days from the day of receipt of the Goods, in accordance with the provisions of the Regulation of the Council of Ministers of May 20, 2014, No. 255 "Regulations on distance contracts" (hereinafter referred to as the "right of withdrawal").

Durable Medium – a tool that allows the Buyer to store information addressed personally to them, in a way that ensures its availability, use, and reproduction in an unchanged form for the period necessary to transmit this information.

Laws – the Consumer Rights Act of May 30, 2014 ("CRA"); the General Product Safety Act of December 12, 2003 ("GPS Act").

1. These Terms of Use define the rules for using the online store Lignau sp. z o.o. located at www.lignau.pl.

2. The Seller is the legal entity: Lignau sp. z o.o., registration number 524891571, VAT ID 5273049999, registered office at Złota 7, apt. 28, 00-019 Warsaw (Mazowieckie), bank account number PL53114010100000441494001001, bank: mBank, SWIFT code: BREXPLPWMBK, website www.lignau.pl, phone +48535798094, email info@lignau.pl (hereinafter referred to as the "Seller").

3. These Terms of Use apply to all sales contracts of Goods between the Seller and the Buyer. Before placing an order for any Goods in the online store, the Buyer is obligated to carefully read these Terms of Use and ensure they understand them. In case of any questions, the Buyer should contact the Seller using the above contact details. The Seller also points out to the Buyer that before placing the Order, the Buyer is required to accept these Terms of Use and the Privacy Policy. If the Buyer refuses, the order for the Goods will not be possible.

4. The Buyer accepts these Terms of Use and the Privacy Policy after reading them and, before confirming the Order, marks the field "I have read the Lignau Privacy Policy and Terms of Use and I agree to them." The Terms of Use approved in this manner is a binding legal document for both Parties, defining the rights and obligations of the Buyer and Seller, terms of purchase and payment for the Goods, delivery and return conditions, the Parties’ liability, and other provisions related to the purchase and sale of Goods in the online store.

5. In the online store, the Buyer can place an Order for Goods either as a registered user or without registration.

6. Goods sold in the online store are from the territory of Poland.

7. Placing an Order by the Buyer constitutes the conclusion of a Distance Contract between the Seller and the Buyer in accordance with these Terms of Use. The Contract comes into effect upon the Buyer’s submission of the Order using remote communication tools and receiving confirmation of the Order from the Seller via email. The Contract remains in effect until its full performance, i.e., until payment for the Order is made and the Goods are delivered. The provisions of this point apply to all orders and purchases made in the online store. Non-compliance with these Terms of Use may serve as grounds for unilateral termination of the Distance Contract, as well as cancellation of the Order by www.lignau.pl.

8. The Seller reserves the right to unilaterally change and supplement these Terms of Use at any time without prior notice, by publishing the amended or supplemented Terms of Use in the online store app www.lignau.pl, and indicating the date the changes were made. The Buyer is bound by the Terms of Use in effect at the time of placing the order. Before making any purchase, the Buyer is obligated to review the Terms of Use and may save or print them for future reference.

9. The Buyer may browse and use the website www.lignau.pl only for personal, non-commercial purposes in accordance with these Terms of Use. All information or content posted on the website in any format, including photos and other visual materials, is the property of the Seller. Such content is protected by intellectual property rights according to Polish and European Union law. Any use of such content for any purpose may infringe copyright or other rights. The use, distribution, reproduction of website content, or creation of derivative works without the Seller’s written consent is prohibited.

10. Customer support is available on business days from 9:00 AM to 5:00 PM at +48535798094 or via email at info@lignau.pl.

11. With regard to all personal data held by the Seller, the Seller complies with the requirements of personal data protection in accordance with the law. Therefore, by choosing to make a purchase in the online store, the Consumer consents to the processing of their personal data (such as name, email address, etc.) in accordance with the Personal Data Protection Act.

12. The Buyer’s email address may be used to send information about potential issues with the technical operation of the online store, as well as about new products or offers. In each case, the message will provide the option to refuse to receive such information.

13. Product images posted in the online store are for illustrative purposes. Although the Seller makes every effort to accurately reflect the colors of the Goods, the Seller cannot guarantee that the Buyer’s device screen will display the colors of the Goods correctly. The Buyer is aware that the Goods may differ slightly from their images. Goods are considered to match the Offer if they correspond to the sample, model, or description provided in the online store.

14. Unless otherwise stated, all Goods offered in the online store are available. If the ordered Goods cannot be sold due to the fact that the Goods are out of stock or are no longer being produced, the Buyer will be immediately notified via email or other communication means (phone or SMS), and the Order for such Goods will be canceled in agreement with the Buyer.

15. The Seller has the right to set a minimum and/or maximum order quantity for specific Goods in a single Order.

16. Goods are considered in accordance with the terms of the Contract if they:

  1. correspond to the description provided by the Seller, the specified type, quantity, and quality of the Goods, as well as functionality and other features;
  2. are suitable for the purposes for which the Consumer selected the Goods and which were indicated to the Seller no later than at the time of concluding the Contract, and the Seller confirmed the suitability of the Goods for those purposes;
  3. are delivered with all specified accessories and instructions for use, including installation instructions;
  4. are suitable for the purposes for which such Goods are usually used, taking into account applicable laws, standards, or, in their absence, relevant codes of conduct for the industry;
  5. correspond to the description and quality of the sample of the Goods provided by the Seller before concluding the Contract;
  6. are delivered with such accessories, packaging, and instructions that the Consumer may reasonably expect;
  7. are of a specified quantity and possess properties and parameters, including durability and functionality, that Goods of the same type usually have and which the Consumer may reasonably expect, taking into account the nature of the Goods and any public statements made by the Seller, especially in advertisements or on product labels.

17. All prices of Goods in the online store are stated in Polish zloty (PLN). All prices are subject to value-added tax (VAT) or other sales taxes, as applicable.

18. Depending on the delivery address (EU or EEA member state), the VAT rate for the Buyer’s Order may change, and an additional shipping fee may apply. These changes will be clearly indicated before payment confirmation and included in the total price of the Order. The final price of the Goods, including taxes and fees, as well as shipping costs, will be indicated before concluding the Contract.

19. In addition to the price of the Goods, the Buyer bears the cost of delivery. Delivery costs depend on the delivery location specified by the Buyer, the weight and volume of the Goods, and the selected delivery method. Completing all the required fields in the order form will automatically display the shipping costs in the Order before confirmation.

20. By confirming the Order, the Buyer agrees to the delivery cost specified in the Order and is obligated to pay for the full delivery cost, even if the Order is not delivered (or handed over) to the Buyer due to the Buyer’s fault (e.g., absence at the agreed location and/or time), as well as for the cost of re-delivery if the Parties agreed on such terms.

21. In addition to the price of the Goods, the Buyer will pay for the packaging of the Order, which is assembled based on the Buyer’s personalized Order. The Order is considered personalized if the model of the Goods included in the Order significantly differs from the Seller’s standard assortment or if the ordered Goods model is not part of the standard assortment.

22. By confirming the Order according to the order form, the Buyer agrees to pay the price of the Goods specified at the time of placing the Order. Prices of Goods may change, but such changes will not affect contracts already concluded.

23. Prices of Goods may vary across different online trading platforms where the Seller offers its Goods.

24. Payments for Goods, including any necessary fees, are made only as prepayments via bank transfer, internet banking (Bank Link payments).

25. Any fees related to the above payment methods are covered by the Seller.

26. If Goods are offered at a special price (promotional price), the offer is valid for the period specified next to the Goods.

27. In case the Buyer chooses to pay for the Order via bank transfer to the Seller's account, the transfer must be made within 3 (three) days from the confirmation of the Order.

28. If the Buyer does not make the payment for the approved Order within 3 (three) days from the confirmation of the Order, the Seller may, at its discretion, either contact the Buyer and agree on a specific payment date, or inform the Buyer about the cancellation of the Order.

29. The confirmation of payment for the Order is the document confirming the completion of the payment. If the Buyer makes a bank transfer, the payment date is considered to be the day the amount is credited to the Seller's current account.

30. Customers may place orders for Goods in the following ways:

  • 30.1. By phone: Customers can call the company at +48 535 798 094 to place an order. They will need to provide necessary information such as their name, contact details, delivery address, and details of the Goods they wish to purchase.
  • 30.2. By email: Orders can also be placed by sending an email to info@lignau.pl. The email should include the customer’s name, contact details, delivery address, and a detailed description of the Goods they wish to order.

31. When placing an order via phone or email, the customer must ensure that all provided information is accurate and complete. The Seller will confirm the order by sending an invoice to the customer’s email address. This invoice is considered valid without the need for a stamp or signature.

32. The Contract is considered concluded when the Seller sends the order confirmation (invoice) to the customer. All orders are subject to the availability of Goods and confirmation by the Seller. The Seller will inform the customer about any delays or unavailability of the Goods. In the event of order cancellation due to unavailability, any payments made by the customer will be refunded within 14 business days.

Delivery

33. When ordering Goods, the Buyer may choose to receive the Goods by cash on delivery.

34. The Order will be delivered in the method selected by the Buyer after the Order and shipping costs have been paid.

35. The Goods will be delivered via the courier company chosen by the Seller.

36. Picking up the Goods at the Seller's premises is free of charge.

37. The updated shipping costs for the Goods are calculated when placing the Order and depend on the delivery location specified by the Buyer, the weight and/or volume of the Goods. Before confirming the Order, by filling out all the required fields, the shipping costs will be automatically displayed.

38. If the Buyer selects delivery of the Goods, the Goods will be delivered within the period indicated with the Goods or as agreed individually with the Seller. If a public holiday falls during the Order fulfillment, the delivery time may be extended by the number of such holidays.

39. Deliveries occur on business days between 9:00 AM and 6:00 PM. If the Buyer wishes the courier to contact them at a specific time, they should indicate this in the remarks when placing the Order.

40. Delivery costs include delivery to the building, stairwell, gate of the delivery address specified by the Buyer, or the nearest delivery point the courier can reach by car.

41. If the ordered Goods are large items or weigh more than 20 kg, and are also palletized, the courier will assist the Buyer only in unloading the shipment from the vehicle, but the Buyer is responsible for delivering or ensuring that the Goods are delivered to the specified location.

42. Once the Seller hands over the Order to the courier for delivery, the Buyer will be informed by email, including the tracking code for the Order. This message will also include a reminder for the Buyer to use the tracking code to obtain the current delivery time from the courier. The Buyer assumes responsibility for receiving the Goods at the address specified in the Order and the agreed delivery time, or for ensuring that the Goods are received, including taking them from the courier vehicle and transporting them to the specified location by themselves.

43. If the Buyer is not present at the agreed location when the Order is delivered and, as a result, the delivery fails, the Order will be redelivered when the Seller and the Buyer agree on a new time and place. A re-delivery fee may apply if the Parties have agreed on this.

44. When the Buyer selects the delivery of the Goods during the Order process, the Buyer is obligated to provide the exact delivery address for the Goods. If the Goods are delivered to the address specified by the Buyer by the courier, the risk of loss and ownership of the Goods passes to the Buyer upon delivery to the specified address.

45. The Buyer may choose to pick up the Goods at the Seller's premises specified on the website.

46. If the Buyer wants to pick up the Order at the Seller's premises, they may collect the Goods immediately after receiving the notification that the Order is ready for delivery. Without prior written agreement on a different pick-up date, the Buyer is obligated to pick up the Goods within 5 (five) business days from receiving the notification from the Seller.

47. Before collecting the Order at the Seller's premises, the Buyer must present identification: passport or ID card, and the Order number. The Goods will be handed over only to the Buyer whose details are indicated in the relevant Order or to a person authorized by the Buyer. If the Buyer does not present the Order number or identification document, the Seller has the right not to release the Goods.

48. The fact of delivering and receiving the Goods via the courier provided by the Seller is confirmed by the Buyer’s signature on the terminal device of the courier or a delivery confirmation signed by the Buyer and the Seller's representative.

49. If, upon receiving the Order, the Buyer notices that the packaging or the Goods are damaged (visible damage), the Buyer must immediately report the detected damage in the transport documents and contact the Seller. If the delivery confirmation is signed without comments, it is considered that the Goods are undamaged.

50. If the Goods were damaged during transport and the damage is discovered later (concealed damage), the Buyer must notify the Seller no later than 3 (three) days after receiving the Goods by sending a request to the Seller’s email address and attaching photos of the damaged Goods and packaging.

51. In place of the damaged Goods, the Seller will deliver new Goods to the Buyer free of charge, provide equivalent Goods, or refund the purchase price of the Goods. This clause does not apply in cases where the Goods were damaged during transport organized by the Buyer, for which the Buyer is responsible.

52. If the Buyer discovers that the Goods delivered are incorrect or missing any items from the order, the Buyer must immediately contact the Seller, who will ensure the missing Goods are delivered to the Buyer free of charge.

Right to Withdraw from the Contract

53. The Buyer, being a Consumer (individual), has the right to exercise the right to withdraw from the Contract without providing a reason and unilaterally withdraw from the Contract by returning the received Goods (or part of the Goods in agreement with the Seller) within the period specified in point 66 of these Terms of Use. This provision means that within the specified period, if the Buyer changes their mind or for any other reason decides to refuse to accept the Goods (or part of the Goods in agreement with the Seller), the Buyer has the right to inform the Seller of their intention to return the Goods (or part of the Goods in agreement with the Seller) and receive a refund.

54. The period to exercise the right to withdraw from the Contract expires 14 (fourteen) days from the date of the conclusion of the Contract or from the day the Consumer or a person designated by the Consumer takes possession of the Goods, the last batch, or part of the Goods, and in the case of a contract for the delivery of Goods in parts – from the day of receiving the first Goods.

55. Sending a statement of withdrawal from the Contract within the specified period results in the termination of the Contract and frees the Buyer from all contractual obligations, except for the costs related to returning the Goods to the Seller.

56. If the last day of the withdrawal period falls on a statutory holiday, the right to withdraw is extended to the first business day after the end of this period (inclusive).

57. The Buyer (Consumer) cannot exercise the right to withdraw from the Contract in cases specified by law, including but not limited to:

  1. Goods made according to the Consumer's instructions or Goods that are clearly personalized;
  2. The Consumer has opened the packaging of the Goods that cannot be returned for health protection or hygiene reasons;
  3. Goods are perishable or soon to expire;
  4. Due to their nature, Goods are irrevocably mixed with other items after delivery.
  5. If it is determined that the Buyer has violated the instructions for using the product.

58. To exercise the right to withdraw from the Contract, the Buyer must notify the Seller of their decision to withdraw from this Contract by a clear and unequivocal statement (e.g., a letter sent by post or email). On the Seller's website www.lignau.pl, the Buyer may also complete and submit an electronic withdrawal form (available here) or another clear statement, but using this option is not mandatory. If the Buyer chooses this option, Lignau sp. z o.o. will promptly inform them via a durable medium (e.g., email) about the withdrawal from the contract. The statement or completed form should be submitted or sent to Lignau sp. z o.o.: Złota 7, apt. 28, 00-019 Warsaw (Mazowieckie) or sent via email to info@lignau.pl, signed with a secure electronic signature. The Consumer is responsible for proving the exercise of the right to withdraw from the contract.

59. In accordance with the Contract, which is terminated upon the exercise of the right to withdraw from the Contract, the Buyer is obligated to return the received Goods (or part of the Goods in agreement with the Seller) without undue delay, but no later than 14 days from the day of sending the statement of withdrawal from the Contract or the statement of exercising the right to withdraw from the Contract. The period is considered respected if the Buyer sends the Goods before the 14-day period expires. The Goods (or part of the Goods in agreement with the Seller) should be returned to the following address: DESHOP SIA Lignau, ul. Przędzalniana 8 DESHOP ID8417, 15-688 BIAŁYSTOK, +48789730822 / 08789730822, on business days between 9:00 AM to 12:00 PM and 1:00 PM to 5:00 PM.

60. The Buyer covers the direct costs of returning the Goods (or part of the Goods in agreement with the Seller). The maximum cost depends on the quantity of the specific Goods and the shipping method.

61. The Buyer is responsible for any decrease in the value of the Goods (or part of the Goods in agreement with the Seller) if the Goods (or part of the Goods in agreement with the Seller) have been used for any purpose other than to ascertain their nature, features, and functioning (or part of the Goods in agreement with the Seller).

62. The Seller will, without undue delay but no later than 14 days from receiving the Buyer’s statement or the withdrawal form, refund the Buyer all payments received from them, including delivery costs (except for additional costs incurred due to the Buyer’s selection of a delivery method other than the cheapest standard delivery method offered by the Seller), using the same payment method used by the Buyer at the time of concluding the Contract, unless a different payment method is indicated by the Buyer in the withdrawal statement.

63. The Seller is entitled to withhold the refund of the amount paid by the Buyer until the Seller receives the Goods (or part of the Goods in agreement with the Seller) or until the Buyer provides the Seller with proof of sending the Goods (or part of the Goods in agreement with the Seller), whichever event occurs first.

64. The right to withdraw from the Contract does not apply to legal entities.

Warranty and Buyer’s Rights in the Case of Non-Conforming Goods

65. The Seller is obliged to ensure that the Goods conform to the terms of the Contract.

66. The Seller is liable for any non-conformity of the Goods with the Contract, which becomes apparent within two years from the day the Goods are handed over.

67. The Buyer is obliged to carefully read the usage instructions for the Goods before using them and to use the Goods only in accordance with the manufacturer’s instructions, their properties, and intended use.

68. A warranty is an additional obligation assumed by the issuer. A warranty is given in writing and constitutes confirmation by the manufacturer or Seller that the Goods or their components will retain their properties, safety, and performance for a specified period, and that the manufacturer or Seller will assume additional responsibilities not provided for by the Consumer Rights Protection Act or other applicable laws and regulations.

69. The Goods offered in the online store are covered by the manufacturer’s warranty. The warranty period for Consumers is two years, although the manufacturer may specify a longer warranty period, which will be indicated in the transaction confirmation document, user manual, or on the manufacturer’s website. Consumer rights are determined by the Consumer Rights Act, and the warranty does not affect the rights provided by the Act.

70. The warranty is valid only if the Buyer presents the original transaction confirmation document and has used the Goods properly in accordance with their intended purpose.

71. The Consumer has the right to submit a complaint to the Seller regarding the non-conformity of the Goods with the Contract within two years from the date the Goods were delivered. The day of purchase is considered the day when the Seller handed over and the Consumer received the Goods. In such a case, the Consumer should send a request to the Seller’s email address info@lignau.pl (the complaint request form is available here).

72. The complaint request must be submitted to the Seller no later than two months from the day the Buyer discovered the non-conformity of the Goods with the terms of the Contract.

73. Defective Goods will be repaired, and Goods that do not conform to the Contract will be replaced or refunded according to the procedures outlined in these Terms of Use and in compliance with the requirements of applicable legal acts in Poland.

74. The manufacturer’s warranty does not apply if the defects occurred due to improper use, transportation, or storage of the Goods, or due to the natural wear and tear of the Goods during their use.

75. In the case of a dispute between the Buyer and the Seller, it will be resolved first through negotiations, aiming for a mutual agreement, either orally or in writing.

76. When filing a complaint, the Buyer must provide the following information:

  1. The invoice and order number of the Goods. If possible, the Buyer should attach the invoice to enable the Seller to process the complaint promptly;
  2. The defects of the Goods, signs of damage, or other grounds for the claim;
  3. Other evidence, such as a photo of the Goods or an area of poor quality (if it is a mechanical defect and can be photographed), a photo of the packaging, etc.

77. When filing a complaint, the Buyer must specify one of the following actions to be taken by the Seller:

  1. Repairing the non-conformity of the Goods without compensation within a reasonable period, except when it is impossible or disproportionate;
  2. Replacing the Goods with equivalent Goods of appropriate quality within a reasonable period without compensation, except when it is impossible or disproportionate;
  3. Appropriately reducing the purchase price, considering the Goods' wear or the benefits the Buyer has gained from using the Goods, as agreed between the Seller and the Buyer;
  4. Withdrawing from the Contract and refunding the amount paid for the Goods, except when the non-conformity of the Goods is insignificant and does not significantly affect the Buyer’s ability to use the Goods. Non-conformity is considered insignificant if it does not significantly diminish the quality or the essential functions of the Goods, and it can be remedied without causing noticeable visual changes to the Goods’ external appearance.

78. Primarily, the Buyer has the right to request that the Seller remedy the non-conformity of the Goods with the terms of the Contract or replace the Goods free of charge with Goods that conform to the terms of the Contract, except when this is impossible or disproportionate.

79. The Buyer has the right to request that the Seller reduce the price of the Goods or withdraw from the Contract and refund the amount paid for the Goods if the Seller has not remedied the non-conformity of the Goods within a reasonable period or has not replaced the Goods with Goods that conform to the terms of the Contract, or if these actions have been performed to the detriment of the Buyer. When reducing the price or withdrawing from the Contract and refunding the amount paid for the Goods, the Buyer’s use of the Goods and the benefits derived from them should be considered, as agreed by both Parties.

80. When considering a complaint, the Seller will provide the Buyer with a written response within 15 (fifteen) business days from receiving the complaint and will inform the Buyer about the possible way of handling the complaint or resolving the dispute.

81. If, for objective reasons, the Seller cannot provide a response within the above-mentioned period, the Seller will promptly inform the Buyer in writing, specifying a reasonable period by which the response should be provided, along with the justification for such an extension.

82. In the case that the Buyer (Consumer) believes the Goods are of poor quality and wants to return them, the Seller will ensure that the Goods are returned to the Buyer and refund the Buyer (Consumer) the return shipping costs. If the Buyer chooses a return method other than the one offered by the Seller, causing disproportionate and higher costs, the Seller is not obliged to cover such costs.

83. If the Seller deems the Buyer’s claim to be unjustified or is ready to propose another resolution of the dispute, the Seller will inform the Buyer in writing within the time specified in point 92 of these Terms of Use. The Seller must justify the rejection of the Buyer’s claim.

84. If the Buyer is satisfied with the resolution proposed by the Seller, the dispute is considered resolved.

85. If the Buyer is not satisfied with the resolution proposed by the Seller and does not agree that the complaint is unjustified, the Buyer has the right to contact:

  1. An entity engaged in the out-of-court resolution of consumer disputes, if one has been established in the relevant area;
  2. The Consumer Dispute Resolution Commission, if one has been established in the relevant area, and the assistance provided by the Consumer Rights Protection Center in resolving the dispute did not lead to a result;
  3. A certified mediator to achieve a mutually beneficial agreement through mediation;
  4. The competent court of general jurisdiction.

Processing of Personal Data

86. The website www.lignau.pl is owned by, and the administrator of personal data processed on it is, Lignau sp. z o.o., registration number 524891571, registered office at Złota 7, apt. 28, 00-019 Warsaw (Mazowieckie), phone +48535798094, email info@lignau.pl.

87. Detailed information regarding the processing of personal data by Lignau sp. z o.o. can be found on the website www.lignau.pl in the Privacy Policy section.

88. If the Buyer has any questions regarding the processing of personal data on this website, they are requested to contact the administrator by writing to info@lignau.pl.

89. All personal data provided by the Buyer will be processed in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the relevant Polish personal data protection laws. These regulations ensure the protection of individuals in relation to the processing of personal data and the free movement of such data.

90. The Buyer agrees to provide accurate personal and contact information necessary for the fulfillment of the Order at the time of placing the Order. If incorrect data is provided, the Order will not be processed. The above information is collected based on the data voluntarily provided by the Buyer.

91. If the initial data provided by the Buyer changes (including the information provided during registration), the Buyer is obligated to make the necessary changes on the website of the online store or, if this is not possible, to inform the Seller directly.

Miscellaneous

92. The Seller is not liable for non-performance or delayed performance of the Contract or any obligations specified in the Contract if such non-performance or delay is caused by force majeure, such as changes, amendments to applicable legal acts, or the adoption and/or coming into effect of new such acts, including sanctions, natural disasters, catastrophes, war actions, strikes, communication breakdowns, or disruptions in information systems, and other circumstances beyond the Seller's control.

93. By accepting these Terms of Use, the Buyer assumes responsibility for all actions performed while using their user account and the installed application and for all transactions and other obligations undertaken via the application.

108. The legal relationship between the Seller and the Buyer on the online store platform www.lignau.pl is governed by Polish law. Transactions with Buyers who are individuals, as defined by the Consumer Rights Act, will be regulated by this Act and other Polish laws and regulations concerning consumer rights protection.

94. For communication with the Buyer, the Seller uses the email address and/or phone number provided by the Buyer during registration or when placing the Order.

95. For written communication with the Seller, the Buyer may send an email to info@lignau.pl or a regular letter to the registered office of Lignau sp. z o.o. The Seller will notify the Buyer in writing (usually via email) upon receipt of the message.

96. The headings and numbering are included in the Terms of Use for clarity and convenience only and cannot be used for the interpretation of the text or the meaning of the Terms of Use.

97. These Terms of Use are binding and apply not only to the Buyer but also to any legal successors of the Buyer’s rights and obligations, regardless of personnel changes of the Buyer or changes in the persons authorized by the Buyer.

The Terms of Use come into effect on January 1, 2024.