Refund policy

INFORMATION ABOUT EXERCISING THE RIGHT OF WITHDRAWAL

  1. The buyer-consumer* with whom the distance contract has been concluded (agreement on the purchase of goods concluded remotely using means of distance communication), based on Cabinet of Ministers Regulation of 20 May 2014 No. 255 “Regulations on Distance Contracts”, has the right to unilaterally withdraw from the purchase of the goods (in agreement with the seller, part of the goods) within 14 days without providing any reasons. The right of withdrawal does not apply to legal entities;

  2. the period for exercising the right of withdrawal expires within 14 (fourteen) days from the day of conclusion of the contract or the day when the buyer or the person indicated by the buyer acquired possession of the goods, the last lot or part of the goods or the last goods, but if a contract for the delivery of goods in parts has been concluded, when possession of the first goods was obtained;

  3. if the last day of the period of exercise of the right of withdrawal falls on a public holiday, the right of withdrawal shall be exercised until the working day following the end of that period (inclusive);

  4. the buyer cannot use the right of withdrawal in the cases mentioned in laws and regulations, including, but not limited to, the following cases:

  • if the goods have been made according to the consumer’s instructions or the goods are clearly personalised; 
  • the buyer has opened the packaging of the goods, which cannot be returned for health and hygiene reasons;
  • due to their characteristics, the goods have irreversibly mixed with other items after delivery;
  • the goods are perishable or expire soon;

  1. In order to use the right of withdrawal, the buyer must inform the seller of the decision to withdraw from the concluded contract by giving unambiguous and clear notice (for example, a letter sent by post or e-mail): Lignau sp. z o.o., registration number 524891571, legal address: ul. Złota 7 lok. 2, 00-019 Warszawa, telephone +48 535 798 094, e-mail info@lignau.pl. On the seller’s website www.lignau.lv, the buyer can also electronically fill in and submit the withdrawal form or some other clear notice, but it is not mandatory to use this form. If the buyer uses this option, SIA “Lignau” will immediately give notification, by means of a durable medium (e.g., by e-mail), of the confirmation of such withdrawal;

  2. the notice or completed form must be submitted or sent to the legal address of Lignau sp. z o.o., ul. Złota 7 lok. 2, 00-019 Warszawa, or sent electronically to the e-mail address info@lignau.pl, signed with a secure electronic signature. It is the consumer’s responsibility to prove the exercise of the right of withdrawal;

  3. in accordance with the contract, which is terminated by exercising the right of withdrawal, the buyer must hand over or return the received goods (in agreement with the seller, part of the goods) to the seller without undue delay, but no later than within 14 days after sending the seller the form of refusal or the statement on the exercise of the right of withdrawal. The deadline will be met if the buyer sends the goods back before the end of the 14-day period;

  4. the goods (in agreement with the seller, part of the goods) must be returned by delivering them to the following address: ul. Złota 7 lok. 2, 00-019 Warszawa, on working days from 9:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 5:00 p.m., by contacting the seller before returning;

  5. the buyer covers the direct costs of returning the goods (in agreement with the seller, part of the goods). The maximum cost depends on the amount of the specific goods and the shipping method;

  6. the buyer is liable for any reduction in value of the goods (in agreement with the seller, part of the goods) if the goods (part of the goods) have been used for purposes other than ascertaining the nature, properties and performance of the goods;

  7. the seller shall, without undue delay, but no later than within 14 days from the date of receipt of the buyer’s notice or withdrawal form on the exercise of the right of withdrawal, reimburse the buyer for all payments received from them, including delivery costs (except for additional costs incurred due to the buyer choosing a delivery method other than the cheapest standard delivery method offered by the seller) using the same means of payment as was used at the time of conclusion of the contract, unless another payment method preferred by the buyer is indicated in the notice or withdrawal form;

  8. the seller shall be entitled to withhold repayment of the amount paid by the buyer until the seller has received the goods (part of the goods) or the buyer has submitted confirmation to the seller that the goods (in agreement with the seller, part of the goods) have been sent back, whichever occurs earlier. 


    Return form

    Сomplaint form